Loyalty in times of curiosity

Loyalty in times of curiosity

According to a study by Accenture, the rate of customer loyalty has fallen by 29% since 2010. What does that mean? Should we worry? Loyalty is part of the cement which holds society and the economy together. But are we seeing a disintegration of these core values?...
Don’t be scared of emotions!

Don’t be scared of emotions!

In the Customer Service area, emotional calls aren’t very fashionable because everyone knows that in the customer relationship, emotions are usually negative. Accordingly, service can also sometimes be unemotional. However, this point-of-view should be viewed...