Service beats customer

Service beats customer

On a business trip in Brazil, I woke up one day and saw on the display of my mobile phone a message from my provider: ‘In our company the customer is the boss! Our customers work together with us and we react immediately. Try it. Here is the link to our Messenger for...
System 1 and system 2 in customer service

System 1 and system 2 in customer service

Yesterday was another system 2 day. You couldn’t really settle down and just stumbled from station to station. You just about got through it. Everything just went over your head. Luckily, today – system 1. Well slept, quick decisions, everything in order, reaching out...
Don’t be scared of emotions!

Don’t be scared of emotions!

In the Customer Service area, emotional calls aren’t very fashionable because everyone knows that in the customer relationship, emotions are usually negative. Accordingly, service can also sometimes be unemotional. However, this point-of-view should be viewed...
Customer Experience vs Customer Service

Customer Experience vs Customer Service

Customer service has the potential in all businesses to become a control center for a customer experience program. It is in a position to provide an influential level of contact with customers. Trouble spots that affect all areas of a business are condensed in this...