Subjective Quality


Customer Experience vs Customer Service

Customer Experience vs Customer Service

Customer service has the potential in all businesses to become a control center for a customer experience program. It is in a position to provide an influential level of contact with customers. Trouble spots that affect all areas of a business are condensed in this...
How to properly design an interview

How to properly design an interview

As long as my customers have to go through the door to enter my shop, they leave an impression, even if they leave without having bought anything from me. In my online store, however, I only find traces of data, which tells me little about the visitors themselves, or...