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A small Gaulish village….

A small Gaulish village….

Mobile operators lose a quarter to a third of their customers every year. This is an international phenomenon and providers don’t like talking about it. If you talk to an account manager who is affected by this, you mostly get the answer: “we profit just as much from...
Partnership for a new quality standard in telecommunication

Partnership for a new quality standard in telecommunication

Metrinomics announced today a strategic partnership with QuEST Forum and P3 Group to provide customer experience management services to the telecommunications industry. The partnership is launched under the name of QuEST WCX, combining the unique capabilities of...
New Technology in the Customer Era

New Technology in the Customer Era

First there was the Era of Industrialisation, then came Distribution, Marketing, and Information. We currently find ourselves in the Social Media Era – The Customer Era. This theory, which comes to us from advisers, has many things going for it and we can extend...
Service beats customer

Service beats customer

On a business trip in Brazil, I woke up one day and saw on the display of my mobile phone a message from my provider: ‘In our company the customer is the boss! Our customers work together with us and we react immediately. Try it. Here is the link to our Messenger for...