Author: k.knoll


The role of the individual over artificial intelligence

The role of the individual over artificial intelligence

It’s not about the question of whether intelligent machines are entering our everyday lives and our daily lives. This is done long ago. We’re talking about what role we want to give them in our daily lives. It’s all about the distance. We will not...
Customer Success Management as IT architecture

Customer Success Management as IT architecture

In the age of customer success management, customer experience and subjective value perception will become central elements in the corporate data world. For many processes, especially for the orchestration of product and services, these elements will become a...
HiFi for our customers

HiFi for our customers

High Fidelity – called HiFi – is kind of synonymous with ‘unbiased transmission’, meaning the result of each and every process is a clean product . Translated into the quality of music, using feedback equates to the difference between AM and FM...