Author: Hans Jürgen Schmolke
by Hans Jürgen Schmolke
It’s not about the question of whether intelligent machines are entering our everyday lives and our daily lives. This is done long ago. We’re talking about what role we want to give them in our daily lives. It’s all about the distance. We will not...
by Hans Jürgen Schmolke
In the age of customer success management, customer experience and subjective value perception will become central elements in the corporate data world. For many processes, especially for the orchestration of product and services, these elements will become a...
by Hans Jürgen Schmolke
For many digital products and services, network-based applications are a platform that unites users and their suppliers. The omnipresence of a network infrastructure will be a prerequisite for social and business integration in digital times, with the network itself...
by Hans Jürgen Schmolke
High Fidelity – called HiFi – is kind of synonymous with ‘unbiased transmission’, meaning the result of each and every process is a clean product . Translated into the quality of music, using feedback equates to the difference between AM and FM...
by Hans Jürgen Schmolke
Mobile operators lose a quarter to a third of their customers every year. This is an international phenomenon and providers don’t like talking about it. If you talk to an account manager who is affected by this, you mostly get the answer: “we profit just as much from...
