If you can’t measure it, you can’t manage it. Subjective – or perceived – quality has been difficult to measure. You need a grid for measurement that covers all touch points along the customer journey. You also need a constant flow of feedback data, to identify the mechanics of business success. Which parameters interact with which others to ensure contract renewal, due to customer experience? Having an insight into the business success mechanics helps to simplify the view on business, especially in the complex world of big data sources. Business Success Mechanics is part of the Metrinomics Platform Solution and serves as a reference for all kinds of customer related decisions across departments and locations.