Customer interaction in a digitized environment needs to succeed in integrating all communication channels that are convenient for customers. Metrinomics decodes verbal customer communication to process it, and codes communication to trigger (and inform about) a campaign or service. Decoding patterns are analyzed for underlying dynamics to adjust performance standards of network based services. Adaptive mathematics and adaptive classification technology are at the core of a customer interaction language that changes with the use of words. This is the base for an automation process that is steered by the customer, with a decoding logic that senses the flow of time and changes to habits.