Metrinomics is a specialist for Subjective Quality. You may call it Customer Experience or Satisfaction, you may use an index like NPS – you always talk about Perception. Perception drives decisions, and buying decisions move the markets. We transform these ‘soft’ relations into hard facts. We select and collect the information, drive analytics and machine learning, feed the motor of action and measure success. Our algorithms are the fertilizer for all kinds of supplier-customer interaction.
Our technology is mathematics, but our focus is on action. We stand for closing the loop and making it happen. For this, we supply our customer experience platform Metrivox, that assembles all the tools and integrates all the data channels. We apply our technology in different business areas. Please feel invited to discover which of or topics may hold options and possibilities also for you.
Please chose your area of interest:
08 – Metrivox
Metrivox – ..the customer feedback platform that drives action, with measurable success, integrating all customer interaction channels in one learning logic. We support teams with direct customer interaction.
05 – CX in B2B
CX in B2B – ..large service teams focus on few customers. Each customer consists of a variety of decisions makers. We take care for the integrated quality that drives the action plans.
04 – Magiola
Magiola – ..instant Customer Analytics helps to orchestrate services where digital business is king. Data integration, data condensation and Machine Learning help to speed up the process.
01 – Uiloa
Uiola – ..provides customer centricity to IoT solutions, measuring subjective value. We use implanted learning algorithms that track ‘hard’ and ‘soft’ factors and model and measure success in context.
Metrinomics is an independent engineering company in the area of customer experience. We provide with Metrivox an adaptable process management platform as a cloud solution. Metrivox is being used in more than 50 countries, and we support our clients in more than 20 languages. Our solutions typically are customized applications of standard tools, either our own or the ones of third parties.